Refund policy

At Majestic New York, we are confident you will love your jewelry as much as we do. But if for any reason you are not fully satisfied with your purchase, we’re here to help.

1. Returns

  • We accept returns within 5 business days of delivery.

  • To be eligible for a return, items must be:

    • Purchased online via our website

    • Unworn and unused

    • In the same condition as received

    • In the original packaging with tags

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Jewelry purchased in our store/showroom

  • Custom, made to order or personalized jewelry

  • Items that have been resized

  • Sale or clearance items

  • Gift cards

3. Refunds

  • Once your return is received and inspected, we will notify you via email.

  • Shipping costs are non-refundable.

4. Exchanges

  • We only replace items if they are defective, damaged, or incorrect.

  • If you need an exchange, please contact us before sending the item back.

5. Return Shipping

  • Customers are responsible for paying return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

6. Contact Us

For return or refund inquiries, please contact us: contact@majestic-ny.com